Refund & Cancellation Policy

1. Eligibility for refund

Customers are eligible for a refund only if their Google Ads video promotion campaign has not been created, started, or launched. Once the campaign has been initiated or any advertising budget has been spent, no refund will be issued, except as provided by our Verified Delivery Guarantee.

2. Cancellation before campaign begins

Customers who wish to cancel before the campaign begins may contact us at contact@cliporbits.com. Please include your order details and reason for cancellation.

3. Refund processing

Approved refunds, when applicable, will be processed to the original payment method within a reasonable timeframe. Processing time by your bank or payment provider may vary.

4. Monthly management plans

Monthly management plans may be cancelled at any time. Cancellation takes effect at the end of the current billing cycle. Management fees already paid for the current cycle are non-refundable once optimization work has commenced.

5. Ad spend

Where Google Ads budget is billed separately (monthly plans), any unused ad spend balance held in the ad account may be refunded by Google in line with their own policies, not by ClipOrbits.

6. Acknowledgement

By purchasing our services, customers acknowledge and agree to this Refund & Cancellation Policy.